Consumer experience interviews reinstated- aged care
The Australian Government has reinstated the consumer experience interviews (CEIs) which were formally undertaken and published by the Aged Care Quality and Safety Commission (Commission).
Summary:
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The interviews will use a simple set of questions intended to understand the lived experience of older Australian residents.
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Interviews are being scheduled across approximately 2700 commonwealth funded residential aged care homes with around 20% of older Australian residents.
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Interviewees include residents from vulnerable communities, diverse cultures and those with special needs to best represent the voice of those receiving residential aged care.
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Resident information and privacy is being protected through a process of de-identification.
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The findings from the CEIs will be detailed in a report provided to the participating aged care homes.
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This will give the aged care homes useful data to identify areas for improvement and further increase the quality of care they provide.
Consumer experience interview questions
- Do you like the food here?
- Do you feel safe here?
- Is this place well run?
- Do you get the care you need?
- Do staff know what they are doing?
- Are you encouraged to do as much as possible for yourself?
- Do staff explain things to you?
- Do staff treat you with respect?
- Do staff follow up when you raise things with them?
- Are staff kind and caring?
- Do you have a say in your daily activities?
- Do you feel at home here?
- What would you say is the best thing about this service?
- What is one thing you would suggest as an improvement at this service?
For more information: Health.gov.au
Main image: Tim Mossholder
