Trinity Manor Balwyn

In 2005, we embarked on a journey that would change the lives of our residents forever. We began by taking a hard look at the traditional medical model nursing home. Since then, we make sure to ask the question, “Is this elderly-centered?” before making any decision. 

Understanding that loneliness, helplessness, and boredom contribute to the bulk of those suffering in long-term care institutions, we began our journey. This journey is based on the philosophy of care that transforms traditional “nursing homes” into living, growing, ever-changing environments for our elders. 

The momentum grew and a cultural turnaround emerged. For instance, we redesigned our home, making aesthetic changes like removing the medical model nursing stations and making them into cosy common areas. Also, the bathrooms became warm, relaxing spas. 

The management team transformed into a leadership team that works to meet the needs of the elders and works in partnership with elders and their families. Frontline care partners and elders are empowered to make decisions regarding the care we provide.

Instead of a traditional business hierarchy, the elders are at the center of every decision on a daily basis. Even care partners’ schedules are designed around the preferences of our residents.