Mercy Services

13 BROOKS Street
WEST WALLSEND NSW 2286

(02) 4944 1944

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Mercy Services have been serving the people of the Hunter since 1976, we have always strived to provide a high quality compassionate care in all that we do. This high quality of service delivery and management oversight is independently verified by: Australian Council on Healthcare Standards: full accreditation NSW Government: Sustainability Advantage Silver Award We are part of the Sisters of Mercy and this heritage affects what we do and how we do it. The Sisters have set the overall mission and values of Mercy Services as being to provide compassionate and comprehensive care, especially to those most in need. Mercy Services packages : You are charged a lower case management fee if you/your family want to be more involved. All staff are employed directly by Mercy Services. You will be introduced to your regular direct care worker(s) and we will aim for consistency in the staff and the time of your service. You will be contacted if the rostered time or worker changes

Special needs
Focus on socially and financially disadvantaged people
Specialised services
Assistive Technology
Continence Advisory
Dementia
Hearing
In-home respite care
Mobility
Vision
Wellness and reablement

(02) 4944 1944


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Government-subsidised care

Mercy Services is an approved provider for Home Care Packages, subsidised by the Australian Government.

$10,698.15 package

Home Care package level 1

Basic care

Personal care, household or domestic assistance, social support, meals or shopping, or rehabilitation.

$18,812.10 package

Home Care package level 2

Low-level care

Personal care, household or domestic assistance, social support, meals or shopping, or rehabilitation. Services may include loan of basic equipment.

$40,945.70 package

Home Care package level 3

Mid-level care

Personal care, household assistance, meals and medications, nursing or allied health input, support with memory or behaviour changes, or assistance with aids and appliances.

$62,075.55 package

Home Care package level 4

High-level care

Personal care, household assistance, meals and medications, nursing or allied health input, support with memory or behaviour changes, or assistance with aids and appliances.